Terms and Conditions
Liability:
ADW Group (Pty) Ltd will not be liable to any customer or third party for any damages, injury or death caused by or resulting from misuse or neglect relating to the use of any product sold by ADW Group (Pty) Ltd to any customer.
Proof of delivery:
Any delivery note or waybill signed by the customer or his representatives shall be proof that delivery of the goods were made.
Shipping:
We charge a flat rate of R120 for delivery to towns and cities. The delivery cost to plots and farms in rural areas will be R345.
All products are shipped from Randburg, Gauteng.
Delivery time is usually from 1-3 days depending on the delivery address. We use The Courier Guy for all deliveries.
A Tracking number will be forwarded to customers once orders have been despatched.
Orders will only be shipped once payment in full has been made.
Returns and Refunds:
Products may only be returned if all of the below criteria are met:
- Incorrect product was ordered
- Product has not been used
- Product is in original packaging
- Notification of return was communicated to ADW Group (Pty) Ltd within 24 hours after receiving delivery of the order.
Refunds will be processed within 7 days after receiving returned goods.
Please note that the shipping costs for all returns will be for the account of the customer.